This Privacy Policy describes how we handle personal information collected through mentbot.com, the Mentbot application, and our related services and tools — for example when you register, create an account, or manage features within the service. Mentbot complies with the personal data protection laws of every jurisdiction in which Mentbot operates, and this Privacy Policy is governed by the laws of Thailand. By using mentbot.com, installing the Mentbot application, or using any service or tool where this Privacy Policy appears, you confirm that you have read, understood, and consented to Mentbot using your personal information in accordance with this Privacy Policy and the mentbot.com terms of use. Please note that some links on mentbot.com or within the Mentbot application may take you to third-party platforms outside Mentbot's control. In such cases, any information collected on those platforms is outside Mentbot's direct control and is governed by the privacy policy of the relevant third party.
When you create a Mentbot account, the information we collect may include your name, gender, age, date of birth, email address, and contact or mobile phone number. We retain customer information for as long as it is needed, and you may withdraw your consent to this storage at any time in accordance with the "Withdrawing Consent" section below. Customer service: when you contact Mentbot customer support, we may collect the personal information needed to fulfil your request and may contact you to follow up as necessary. Mentbot may use the contact details in your account for this purpose, and may keep records of our communications with you, such as service requests you have made or feedback you have sent us. Information from websites and mobile devices: Mentbot may automatically receive and record information from your browser or device on our servers, including your IP address, software and hardware attributes, the pages you request, device identifiers, application and device usage data, and system information. This may occur on mentbot.com, in the Mentbot application, or on third-party platforms. Supplementary information: Mentbot may lawfully add information received from business partners or third parties to the user information Mentbot already holds.
Mentbot may collect certain information through technologies such as cookies, pixels, and storage on your browser or device. Cookies are small text files that store information on your computer, mobile phone, or other device. Pixels are small images embedded in the code of a web page that perform functions such as allowing another server to measure page views; they are often used together with cookies, and the code tracks when the pixel is downloaded to indicate which screen, or part of a screen, a user has viewed. Cookies allow a web server to record your preferences and settings on your computer, mobile phone, or other device, which are then restored automatically on your next visit. In other words, cookies are used to make the website easier to use — for example so that you do not have to sign in again when you return. Mentbot uses both persistent and session cookies: persistent cookies remain on your computer for a longer period, while session cookies are deleted automatically when you close your browser window. Mentbot may allow third parties, such as marketing or analytics providers, to collect information using these technologies directly on mentbot.com or in the Mentbot application; information collected by those parties is also subject to their own privacy policies.
Mentbot may use the information it collects and controls for the following purposes: (1) to provide services to you, including creating and managing your account, resolving technical issues, and enabling features; (2) to tailor offers and your experience, including publishing content on mentbot.com or on third-party platforms; (3) to monitor general usage activity as well as individual user activity, such as keyword searches and transactions, and to manage communications on Mentbot; (4) to contact you for service and support purposes, or for permitted marketing communications through any available communication channel; (5) for research and analysis to improve Mentbot's services; and (6) to enforce Mentbot's terms of use and other terms and conditions, and to prevent fraud and misuse. Mentbot may retain the information it has collected, including observations on its network and in its databases, for as long as necessary to fulfil the purposes set out above.
Mentbot may share the information it collects with affiliated companies (companies under common ownership or control) or with companies that jointly provide the service; those companies will process and use the information to assist Mentbot for the purposes stated above and in compliance with this Privacy Policy. Mentbot will not share your personal information with unaffiliated third parties unless you specifically authorize it, or except in the following cases: (1) Mentbot may use third-party service providers to help deliver parts of its services; in such cases the provider has no independent right to use personal information processed on Mentbot's behalf and is bound by this Privacy Policy. (2) You agree and consent that Mentbot may share, disclose, transmit, transfer, or process your personal information, in part or in whole, with telecommunications or mobile network providers — including, without limitation, your phone number — so they can verify your identity and perform related processing and analysis to improve the service. (3) Mentbot reserves the right to share information with private organizations or competent government authorities where this enables Mentbot to combat fraud and misuse on its platform, to investigate suspected violations of the law, to address suspected violations of Mentbot's terms of use and other terms and conditions, to protect the rights of Mentbot or of third parties acting in good faith, to improve safety and trust for users, or to protect other users. (4) Mentbot may share personal information with competent government authorities as required by applicable law. Mentbot does not sell or rent users' personal information to unrelated third parties, unless you specifically permit it or Mentbot has expressly stated, in good faith, that doing so is specifically required. If Mentbot undergoes a corporate restructuring, or transfers all or a substantial part of its assets to a new owner, your personal information may be transferred to the new owner to ensure continuity of service. Mentbot may share non-personal, aggregated information (that is, information that cannot identify you individually) with trusted third parties, business partners, or approved researchers, in order to better understand which content or services may interest users, to improve the overall quality and effectiveness of Mentbot or of those third parties, or to support academic research that Mentbot believes benefits society at large.
You may object at any time to the use or disclosure of your personal information for the activities or purposes described above by contacting us through the channel listed below. Please note that if you object to the use or disclosure of your personal information for these activities or purposes, then, depending on the nature of the objection, we may not be in a position to provide our services to you or to perform our contract with you. We expressly reserve all legal rights and remedies in the event that we are unable to provide services to you or to perform our contract with you as a result of such an objection.
You can update or correct your personal information at any time by signing in to your account on the Mentbot platform. If you do not have an account with us, you may update or correct your personal information by contacting us through the channel listed below. Where your personal information remains necessary for the purposes described above, we will pass the updated information on to any third parties or affiliates with whom we have shared it.
If you would like to see the personal information we hold about you, or to learn how your personal information has been used or disclosed by Mentbot within the past year, please contact us through the channel below. We reserve the right to charge a reasonable administrative fee for retrieving such records. If you have an account with Mentbot, you can view your account and subscription details by signing in to the platform, where you can review your current and past subscriptions and manage your billing details and any communications you have signed up for. You agree to keep your account name, password, and subscription details confidential and not to disclose them to unauthorized third parties. We cannot be held responsible for damage arising from the misuse of your account name, password, or subscription details, except as provided in the terms of service.
The information Mentbot collects is protected by reasonable and appropriate technical measures and security procedures to prevent unauthorized access or use. Mentbot's affiliates, trusted business partners, and third-party service providers are required to handle personal information in accordance with Mentbot's security and data protection requirements. To protect the security and privacy of your personal information and communication channels, you agree to comply strictly with this Privacy Policy as well as Mentbot's terms of use and other terms and conditions, and you agree not to do anything that violates the privacy rights of other users or third parties. If Mentbot discovers such a violation, Mentbot reserves the right to suspend and block the violating user's access to Mentbot. In the event that your personal information or communication channels are damaged or lost for any reason — including electronic intrusion (hacking) or other methods — Mentbot disclaims liability for any such damage or loss and for any consequential damages.
This Privacy Policy was last updated on March 20, 2023. Mentbot may update this Privacy Policy from time to time, and will post any updates prominently on mentbot.com and in the Mentbot application. Continued use of Mentbot after such an update constitutes acceptance of any changes made to this Privacy Policy.
If you have any questions about this Privacy Policy, you can reach us at https://www.facebook.com/mentbotapp
