Mentbot is a comment-automation tool for Facebook Pages and the Instagram professional accounts linked to them. When you connect a Page, we store an access token for that Page (and a copy of it for a linked Instagram account), the Page's and the Instagram account's name and username, and a record of the comments our rules acted on — including the commenter's name or Instagram username, their Facebook or Instagram ID, and the replies and messages sent to them. You can have all of it erased in any of the three ways below. There is no charge, and we do not ask you to explain why.
Email [email protected] from the address you signed up with and ask us to close your account. We cancel any subscription and erase everything at once: your connected Pages and Instagram accounts and their access tokens, every comment record, your reply rules and templates, your notification settings, and your login details. It cannot be undone.
If you only want one Page removed, email [email protected] from the address you signed up with and tell us which Page. We unsubscribe from that Page's comment events, delete its access token, and erase the comment records and reply rules belonging to it, while leaving your account and your other Pages alone. The Instagram account linked to that Page, with its comment records and rules, is removed at the same time.
You can also start the deletion from Facebook itself, without signing in to Mentbot:
Facebook notifies us automatically. We record your request, erase your Facebook and Instagram data within 30 days, and return a confirmation code, which Facebook shows you along with a link back to this page.
Deletion removes your connected Pages, the Instagram accounts linked to them, and their access tokens; the stored comment activity (comment text, commenter name or username, commenter ID, post and comment IDs, and the replies and messages sent); your reply rules and templates; and your notification targets. Comment activity also expires on its own after 120 days even if you do nothing.
Two things survive a deletion, and neither contains Facebook data: our record that a deletion took place (the confirmation code, the date, and a count of what was removed, kept for one year), and the billing and invoice records our payment processor is required to retain by Thai tax law. Deleting your account cancels the subscription itself.
If any of this does not work, or you would rather we handled it for you, email [email protected] from the address on your Mentbot account. We answer deletion requests within 30 days and in practice much sooner.
