How can we help?

11 articles · written from real support tickets

Most common problems

"Facebook returned no Pages" or a Page is missing Your Page isn't in Mentbot after connecting Facebook. Find out why Facebook didn't share it, and get it connected.
Mentbot stopped replying: "Access revoked" or a Facebook security check Your Page shows Access revoked, Missing permissions or Not receiving comments. Clear Facebook's security check if there is one, then reconnect.
Facebook is blocking or refusing my Page's replies Public replies blocked, Sending slowed or Private replies paced? What Facebook is holding back, what Mentbot does meanwhile, and what to change.
Why didn't Mentbot reply to this comment? A comment shows No reply sent. Find the reason Mentbot gives, fix it, and answer the skipped comments with Bulk reply.
Private replies say "Waiting to accept" The private reply was sent. It waits in the person's message requests until they open it. Mentbot can't change that, but your public reply can point them there.
Can Mentbot reply to DMs, send broadcasts or add buttons? Mentbot answers comments. It doesn't answer messages sent to your Page, send broadcasts, or add buttons. Here is what to use instead.

Connecting, choosing Pages, reconnecting.

How Rules pick a reply, private replies.

Blocks, missing replies, “Waiting to accept”.

Plans, daily limits, trials.

What it doesn’t do (yet).

Can’t find it? Email [email protected] or use the chat in your dashboard.