"Mine" claims on live video: the Facebook comment reply template
During a live sale, buyers claim an item by commenting "mine". This template confirms the claim in public, likes the comment as a receipt, and DMs the checkout details — scoped to the one post the live actually is.
Commercial and time-critical. The buyer wants to know their claim landed before the host moves to the next item, and a claim nobody acknowledged is a sale lost in about eight seconds.
Checked against the product on
When this fires
Paste these into the rule’s keyword list. Any one of them matching is enough — keywords are an OR list, not an AND list.
minemine pomine namine 1claimclaimingakinsakinจองค่ะจอง
How Mentbot reads them
- Matching is a plain substring test, not a whole-word test. A keyword matches anywhere inside the comment — which is why the list below matters.
- Case is ignored, and text is NFKC-folded first, so ＳＡＬＥ matches sale and full-width or styled characters still match.
- Thai, emoji and any other script work the same way: the comment is compared as text, with no language detection.
- Leading and trailing spaces in a keyword are trimmed, and a blank keyword row never matches anything.
The public reply
Add these as separate reply variants on the rule. Mentbot picks one at random each time a comment matches, so the same post does not fill up with one identical sentence.
- Variant 1
Yours! 🙌 Claim noted — check Messenger for the checkout link.
Keep it under a line. During a live the thread scrolls fast.
- Variant 2
Claimed ✅ Sent the details to your inbox — reply there to confirm.
- Variant 3
Got you! 🛍 Payment and shipping details are in your Messenger now.
{comment} is replaced with the commenter’s own text. It is the only token Mentbot substitutes — there is no {name} or {page}.
The Messenger DM
The private reply Mentbot sends to the same commenter. On Facebook this is a Messenger private reply to the comment, so it only works while Facebook’s reply window for that comment is open.
You claimed: "{comment}" To confirm, reply here with: 1. Your name 2. Delivery address 3. COD or transfer We hold claims for 30 minutes after the live ends.
Settings to turn on
The four switches on the rule, and what this scenario needs from each.
| Setting | This template | What it does |
|---|---|---|
| Reply once | Off Off, and this is the one template where that matters most. A live buyer claims four items in four separate comments on the same post. Reply once would answer the first and ignore the other three, because it suppresses per commenter per post. | Answers each commenter once per post for this rule — and an attempt Facebook refused still counts as that once. The same person commenting again on the same post gets nothing more from this rule, but a different rule can still answer them, and the same rule answers them again on a different post. |
| Mention the commenter | On On. The buyer is watching video, not the comment thread — the mention notification is how they learn the claim landed. | Puts an @mention of the commenter at the front of the public reply. It applies to the public reply only, never to the Messenger message. |
| Hide the comment | Off | Hides the comment once this rule has answered it. The author and their friends still see it; everyone else does not. Separate from your Page’s moderation filters, which run earlier. |
| Like the comment | On On. The like is a second receipt next to the reply — a buyer scanning the thread spots the Page's like faster than a line of text. | Likes the comment from the Page, straight after the public reply goes out. |
Scope
Where the rule is allowed to fire.
The rule only runs on the posts you list. Paste either the plain post ID or the pageid_postid form; both are accepted.
A live video is a single post, and the post list exists for exactly this. Put the live's post ID in the rule before you go live. A post-scoped rule also outranks every keyword rule you have, so your general price rule will not steal claims from it.
When two rules could both answer
Exactly one rule answers a comment. Mentbot ranks every rule that qualifies and runs the most specific one; the rest are recorded as outranked, not run.
- A rule limited to a list of posts wins first — even if it also has keywords.
- Then a rule with a hashtag or keywords.
- Then the catch-all with neither.
- If two rules tie on that rank, the older one wins. There is no priority field to set.
What will not match
Comments a seller expects this rule to catch, and does not. Each one follows from the matching rules above.
| The comment | Why it does not fire |
|---|---|
| Comments on your next live | A post-scoped rule only fires on the post IDs you listed. Every live is a new post with a new ID, so the list needs updating each time. This is the price of scoping — and the reason the rule is safe to leave switched on between lives. |
| A sticker or a comment that is only 🙋 | A sticker carries no text, so a rule with keywords never matches it. 🙋 is ordinary text and can be a keyword — but it says nothing about which item, so it is better answered by a person. |
| "akin na" when you only listed "mine" | There is no translation and no synonym expansion. Every phrase your buyers use has to be in the list as text — which is why the list above mixes English, Filipino and Thai. |
| A claim typed before you added the post ID | Scope is checked at the moment the comment arrives. Comments that came in before the post was on the list are not reprocessed when you add it. |
What Mentbot will not do here
Stated plainly, so you do not build a workflow on top of something that is not there.
- Mentbot does not count claims or keep a tally. Every matching comment gets the same reply, so two people claiming the same item both get "yours".
- It does not reserve stock or hold an item, because it has no idea what your stock is. Ordering by who commented first is a job for the DM thread.
- There is no winner-picking or first-claim-only mode. If you need one claim per item, the host still has to call it.
Cost at your comment volume
Rules are not metered separately — you pay for comments handled per day across all your Pages, and every plan includes every feature. Prices come straight from the pricing page.
| Comments per day | Plan | Monthly |
|---|---|---|
| 100 | Basic | $9 |
| 1,000 | Pro | $19 |
| 3,000 | Premium | $29 |
Unlimited Pages on every plan, and a 14-day free trial.
Questions
How do I find the post ID of my live video?
Pick the live from the post list in the rule editor — that is the reliable way. Older-style post URLs carry a numeric ID you can paste, as the plain post ID or the pageid_postid form, but most share links now use an opaque pfbid code that contains no ID at all.
Why not just run the "mine" rule on every post?
Because "mine" matches as a substring. Left on every post it answers "determine", "undermine" and anyone called Jasmine with a checkout link. Scoping it to the live post makes the trap harmless without changing the keyword.
Can Mentbot tell me who claimed first?
Not as a feature. Comments are handled in the order Facebook delivers them and each is recorded as an interaction, but there is no claim list, no queue and no first-claim-wins setting.
Should reply once be on for a live?
No. Reply once suppresses a rule after it has answered a given commenter on a given post, and a live is one post — so a buyer claiming three items would only be answered for the first. Off is correct here, and it is the opposite of what most other templates want.
Other templates
Related guide
The long-form version of this, and the tool comparisons.
Every behaviour on this page is checked against Mentbot’s own source. If the product changes and this page does not, tell us.