--- title: "Plans, daily limits, trials and upgrading" url: https://www.mentbot.com/help/plans-limits-trials description: "How the daily reply limit works and when it resets, what happens when your free trial ends, and how to upgrade, downgrade or cancel your plan." updated: 2026-10-20 related: - https://www.mentbot.com/help/set-up-a-rule --- # Plans, daily limits, trials and upgrading Every plan has a daily limit on how many comments Mentbot answers, shared by all the Pages you pay for. Plans differ only in that limit. New accounts start with a 14-day Pro trial, no card needed. ## Plans and their daily limits {#plans} | Plan | Auto-replies per day | Monthly | Yearly | |---|---|---|---| | Basic | 100 | $9 | $86 | | Pro | 1,000 | $19 | $182 | | Premium | 3,000 | $29 | $278 | | Business | 5,000 | $49 | $470 | Every plan has every feature and unlimited Pages. Yearly billing saves 20%. Prices are in US dollars. ## How the daily limit works {#daily-limit} - *What counts:* each comment Mentbot answers uses one reply from the limit, whether it posts a public reply, sends a private reply, or both. **Bulk reply** and Auto first comment count too. - *What doesn't count:* replies you write yourself, Telegram alerts, and Mentbot retrying a reply that failed. - *Shared across Pages:* every Page and Instagram account on your plan uses the same limit. - *When it resets:* once a day for every account at the same moment, 16:59 UTC (23:59 in Bangkok). The dashboard shows that moment in your own time zone. When the limit runs out, Mentbot stops replying until the reset, and a banner tells you so. New comments show **No reply sent** with the reason **Daily quota reached**. They aren't answered after the reset. To answer them later, see [Catch up with Bulk reply](https://www.mentbot.com/help/why-no-reply#bulk-reply). ## Check today's usage {#check-usage} 1. Open the [Dashboard](https://app.mentbot.com/dashboard). **Today’s usage** shows how many comments Mentbot answered today, your daily limit, and when it resets. ![Dashboard with badge 1 on the Today’s usage card: 810 of 1,000 comments, resets at 4:59 PM, 81% of daily limit used, Pro plan, Active](https://www.mentbot.com/help/img/plans-limits-trials/daily-limit.webp "The reset time is shown in your time zone.") 2. If the reset time looks wrong, open [Account](https://app.mentbot.com/account) and set your **Time zone**. It only changes how times are shown, not when the limit resets. ## Upgrade your plan {#upgrade} 1. Open [Plans](https://app.mentbot.com/plans), or press **Upgrade plan** on the limit banner. 2. Choose **Monthly** or **Yearly**. 3. Press the *Upgrade to* button under the plan you want. ![Plans page with badge 3 on the Upgrade to Premium button, next to the current Pro plan](https://www.mentbot.com/help/img/plans-limits-trials/upgrade.webp "Each plan shows its auto-replies per day.") The new limit starts straight away. Today's replies so far still count, so after upgrading from Pro to Premium with 1,000 used, 2,000 are left today. - *During your free trial:* the trial keeps running and nothing is charged until it ends. To switch to Premium or Business during a trial you add a card first, but it isn't charged until the trial ends. - *On a paid plan:* nothing is charged today. The difference is added to your next invoice. ## When your free trial ends {#trial-ends} Your trial lasts 14 days on the Pro plan. What happens at the end depends on whether you've added a card: - *With a card:* your plan starts and the card is charged. Mentbot keeps replying. - *Without a card:* the trial ends and Mentbot stops replying on every Page you pay for. In the last 3 days, a banner reminds you if no card is saved. To keep replying: 1. Open [Billing](https://app.mentbot.com/billing), or press **Add payment method** on the banner. 2. Add your card. You aren't charged until the trial ends. Each account gets one free trial. Deleting your account and signing up again doesn't start a new one. ## Downgrade or switch to yearly billing {#change-plan} 1. Open [Plans](https://app.mentbot.com/plans). 2. Press the *Downgrade to* button under a smaller plan, or **Switch to yearly billing** or **Switch to monthly billing**. The change starts straight away. Unused time on your old plan is taken off your next invoice. After a downgrade the smaller limit applies today too, so if you've already used more than it allows, Mentbot stops replying until the reset. ## Cancel your plan {#cancel} 1. Open [Billing](https://app.mentbot.com/billing). 2. Press **Cancel subscription**. ![Billing page with badge 2 on the Cancel subscription link under the current Pro plan](https://www.mentbot.com/help/img/plans-limits-trials/billing.webp "Mentbot keeps replying until the end of the period you've paid for.") 3. Tell us why you're leaving if you like, then press **Cancel at period end**. Mentbot keeps replying until the end of the period you've paid for, and nothing is refunded or charged. Change your mind before then and press **Resume subscription** on the same page. Only you can change or cancel your plan. Other people who manage your Pages can't, and you can't change theirs. ## Who pays for a Page you share {#who-pays} A Page managed by several people runs on one person's plan. Under **Managed by** in the Page's settings, that person is marked **pays**. Comments on the Page count against their daily limit. To move a Page onto your own plan: 1. Open [Pages](https://app.mentbot.com/dashboard/pages) and choose the Page. 2. Press **Pay for this page**, then **Yes, put it on my plan**. You need a plan of your own first. If the person who pays loses their plan, the Page moves on its own to the next person who manages it and has a plan. If nobody does, Mentbot stops replying on that Page. ## If a payment fails {#payment-failed} Mentbot keeps replying while your card is retried, and we email you. If the last retry fails, your plan ends and Mentbot stops replying. To fix it, open [Billing](https://app.mentbot.com/billing) and press **Replace card**. ## On Instagram {#instagram} An Instagram account runs on the same plan as the Facebook Page it's linked to. Its comments count against the same daily limit. ## If it still doesn't work {#still-not-working} ### I upgraded, but old comments are still unanswered {#upgraded-still-skipped} The new limit only applies to comments that arrive after you upgrade. Comments marked **Daily quota reached** before then stay unanswered. Answer them with [Bulk reply](https://www.mentbot.com/help/why-no-reply#bulk-reply). ### Mentbot says Plan ended {#plan-ended} The menu shows **Plan ended** and asks you to pick a plan when you have no active plan: your trial ended without a card, you cancelled, or a payment failed. Open [Plans](https://app.mentbot.com/plans) and choose a plan. Your Pages and Rules are still there, and Mentbot starts replying again straight away. ### I need more than 5,000 replies a day {#need-more} Email support@mentbot.com and tell us how many comments your Pages get each day.