Facebook is blocking or refusing my Page's replies

Facebook is blocking your public replies

Facebook refuses every public reply the Page posts through an app, as a penalty on the Page rather than on one comment. It starts after the Page posts many replies that look alike, most often with the same link. Facebook doesn’t say how long it lasts. In Mentbot’s data from about 30 Pages (Aug–Oct 2026), most blocks lasted from under an hour to a day and a half, and a few lasted more than a week.

While it lasts, Mentbot:

• skips public replies, and still sends private replies, likes and hides
• sends one comment’s public reply every 30 minutes as a test, and starts replying again when one goes through
• puts a comment that got nothing at all in No reply sent, marked Facebook blocked public replies on this page

What to do:

1. Open Pages and choose the Page. It shows Public replies blocked.

   

2. Move links out of your Rules’ public replies and into the private reply, and give each Rule a few versions of its reply. See Avoid getting your Page’s replies blocked.

3. Wait. Only Facebook can lift the block, and reconnecting the Page doesn’t help. Mentbot notices within 30 minutes.

4. When the notice is gone, answer the comments it skipped: Catch up after a block.

Facebook refuses replies that carry one link

Facebook’s spam filter weighs how many replies a Page posts, how alike they are, and whether they link somewhere. Links count the most. Some links it refuses in comment replies every time, even when other replies go through.

How to tell: replies with the same link fail and say Meta had a temporary problem and this didn’t go through, even after we tried again for 30 minutes. Facebook’s own words are “An unknown error has occurred.” Replies without the link post fine.

1. Open Pages, choose the Page, and press Edit on the Rule.
2. Delete the link from every reply under Comment replies. End the reply with something like “Sent you the details, check your message requests”.
3. Put the link in Send a message to the inbox. Facebook accepts links in private replies.
4. Press Save settings.
5. If your Auto first comment posts the same link, take it out there too.

Mentbot can’t see Facebook’s filter or appeal it. The Rule editor warns you when a public reply has a link.

Why replying by hand on Facebook still works

The block covers replies that apps send through Facebook, Mentbot included. A reply you type in Facebook or Meta Business Suite goes through Facebook’s own app, so it usually still works. A reply you send from Mentbot’s Comments goes through the app, so Facebook refuses it too. Answer urgent comments by hand on Facebook until the block lifts.

Sending slowed after a block lifts

1. Open Pages. The Page shows Sending slowed.

   

2. Leave it. For one day after a block lifts, Mentbot sends the Page’s replies a minute apart instead of every 10 seconds, because Pages in our data were often blocked again soon after. It ends by itself.

Comments wait their turn meanwhile and show Scheduled. One that waits more than a day is skipped and shows Waited over 24 hours.

Private replies paced

Facebook limits how many private replies the Page may send, to about 50 a day. Its allowance refills one message every 28.8 minutes (24 hours ÷ 50), on Facebook’s own clock (measured from 339 private replies on one Page, Oct 2026). Public replies, likes and hides carry on. The limit covers every app that sends from your Page, not only Mentbot. A burst of identical private replies usually sets it off.

Mentbot sends a private reply whenever Facebook’s allowance has one free, about one every 30 minutes, and skips the rest. A skipped one isn’t sent later on its own, and its comment says Messenger paused: Meta is limiting this page. Two hours after Facebook last refused one, Mentbot tries again at full speed to see whether the limit has lifted.

1. Open Pages. The Page shows Private replies paced.

   

2. Give each Rule’s private reply two or three versions: under Send a message to the inbox, press + Add reply message.

3. Wait. Facebook may explain the limit in your Page’s Support Inbox or Account Status. The ones we’ve seen lasted from a day and a half to several days.

4. When Private replies paced is gone, send the skipped messages: Catch up after a block.

Catch up after a block

1. Wait until the Page no longer shows Public replies blocked or Private replies paced.
2. Open Comments and choose No reply sent.
3. Select the comments, choose Run my rules, and press Send. Step by step: Catch up with Bulk reply.

Bulk reply sends a private reply only to comments less than 7 days old, and posts at most one public reply a minute on each Page. Comments that got their private reply during a block keep it. Mentbot doesn’t post their public reply later.

On Instagram

• Instagram can block an account’s public replies the same way. Mentbot handles it the same way, and the dashboard says Instagram where it says Facebook for a Page.
• Reply by hand in the Instagram app while the block lasts.
• Links in Instagram comments can’t be tapped anyway, so the private reply is the right place for them.